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Creating a farewell that reflects their spirit
  • How many people can be seated in a Limousine?
    In each limousine there is room for six people in the rear 2 rows of seats and room for one in the front with the chauffeur.
  • How do we know what to do at the Funeral?
    Prior to the funeral we will have talked about what happens and then on the day of the funeral the funeral director is there to help and guide you, your family and friends. If you are unsure of anything, please ask the funeral director.
  • Can the family carry the coffin?
    Yes, although we would ask you to contact us as soon as possible to ensure it is safe for you to do so.
  • Can We Visit the Deceased and Pay Our Last Respects.
    Yes, the funeral parlour is open Monday-Friday 9am-5pm and out of those hours by appointment. If you wish to visit we have private sitting rooms available, please ring and inform us when you would like to come, and we will be pleased to arrange for a member of staff to meet you.
  • Can we have the deceased back home?
    Yes, we can bring the deceased back home but houses nowadays do not always have the available space to accommodate the coffin. Also consider that taking a coffin upstairs is not the easiest thing to do. We can have the hearse go to the house prior to the funeral and we can all leave together.
  • Can we choose what music is played at the crematorium?
    On entering the crematorium and when leaving you can have whatever music you like, normally it has to be on CD but it can be downloaded to a USB stick. If we can have the music given to us a few days prior to the funeral it can be taken down and checked it will play without issue. During the service any music played or sung is usually discussed with the minister or person taking the service, again that can be traditional hymns with an organist or a piece of music relevant to the deceased.
  • Question: Can we request donations to charity?
    Yes, we can arrange that any donations in lieu of flowers are collected and after the funeral we can forward them to the chosen charity asking them to acknowledge back to the family. Alternatively, the family can pick up a cheque and take the donation personally.
  • Does the coffin move after the service at the crematorium?
    At the crematorium the coffin is placed on the catafalque and during the service curtains are drawn around the coffin. Once everyone has left the chapel the coffin is lowered to the charging room to await cremation. This eliminates the risk of any noise from the mechanism used to lower the coffin.
  • Do I get back the cremated remains that belong to me?
    Yes, the base of the cremator allows the remains to fall through and cool. Once the whole cremation process is complete the remains are removed and placed in a bag and placed into an environmentally friendly box clearly identified ready for us to collect. We pick them up take them back to the parlour and transfer the remains to your chosen receptacle ready for you to collect from us.
  • What can I do with the cremated remains?
    Answer: There are several choices available to you: 1: They can be scattered in the Garden of remembrance; the family can attend if they want which is nice and allows you to know where the remains of your loved ones have been scattered. 2: They can be taken away to be scattered in a favourite spot, or on a family grave, or kept at home. Some just take them in the box, snip a corner of the bag and scatter the remains that way. Others prefer a more formal way and want them transferred into a scatter tube or urn. 3: They can be taken away in a wooden casket to be kept at home or buried in a family grave or a casket lair which is designed specifically for cremated remains and will accommodate three caskets in total. 4: If the family cannot decide what to do with the cremated remains at the time of the funeral they can be left at the crematorium for a month and if no decision has been made then we can collect them and hold them in our premises until the family decide. 5: Another option becoming more popular is to take a sample of the remains and have them made into a piece of jewellery. There are so many other options available; burial at sea, firing them into space, putting some in a keepsake which can be an ornament or a picture. We have details of all these other options and are happy to discuss your wishes for the remains. The crematorium will automatically send out details of the book of remembrance and other memorials available at the crematorium. If you wish to discuss any of the above alternatives, then please contact us and we will be pleased to help.
  • How will I know who attended the funeral?
    After the service is over there is an opportunity at the crematorium to thank those for coming, alternatively you may see them at the catering. Some families have a book available which allows those attending to offer a few words of comfort. Due to the time constraints at the crematorium it is not always possible to have everyone sign the book.
  • What about catering after the funeral?
    If you require catering after the funeral then we can arrange that for you with a local hotel, alternatively you may wish to arrange this yourself. Some people choose to have a drink on arrival, others decide to pay for the first drink, you can choose whether to have the bar open or closed and all the eateries have a range of menus available. Again, if you wish to discuss catering then please do not hesitate to talk to us for advice
  • What about newspaper notices?
    We can arrange to place a notice in the local newspapers for you. Depending on the timescale available then we may be able to put the times for the service in. When we can’t get the time in we ask people to contact us for details. Following the funeral, we can help you to word an acknowledgement for the local newspaper and place this for you. Some newspapers will not accept a death notice from anyone else except a Funeral Director. In some villages or even social clubs, you can see a Public Notice informing locals of the family’s loss and the funeral details. We can organise these for the family.
  • When is the funeral account payable?
    The funeral account is sent out shortly after the funeral has taken place once we have all the relative accounts in. The account is normally due for payment then, but we allow families up to 28 days to settle the account as we understand it takes time to realise insurance policies
  • How soon after a burial can I put up a headstone?
    In some cemeteries they have a block foundation in place which means you can erect a headstone as soon after as you wish. If there is an individual foundation, then you will have to wait at least 12 weeks to allow the ground to settle. These questions are not all there is, the list is endless so if you have another question not listed please get in touch with us when we will be more than happy to answer your query.
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