Privacy Policy

At Taylor Sullivan Funeral Directors, we respect your privacy and are committed to safeguarding any personal data you provide when using our website or contacting us by phone or email. We operate in accordance with relevant data protection legislation and recognise the importance of handling information with care and sensitivity.

Who We Are

Taylor Sullivan Funeral Directors has been serving families in Dunfermline and across Fife and the East of Scotland since 1994. Under the ownership of Lawrie Sullivan, we offer compassionate and personalised funeral arrangements, including direct cremations, simple funerals, tailored services, funeral plans and floral tributes.

Our premises at 6 Gardeners’ Street, Dunfermline, KY12 0RN includes relaxed and comfortable sitting rooms to support families throughout the arrangement process.

Information We Might Collect

We may collect:

• Your name and contact details (telephone number and email)

• Details relating to funeral preferences, service selections, or deceased arrangements

• Any other information volunteered via enquiry forms, telephone or email

• Non‑personal usage data (e.g. IP address, browser type, visited pages, time spent) collected via cookies for site performance and analytics

How We Use Your Data

Collected personal data is used to:

• Respond to enquiries and provide transparent pricing and quotations

• Coordinate funeral services, transfers and floral arrangements as required

• Manage funeral plan arrangements and bookings

• Communicate with you regarding ongoing arrangements or relevant updates

• Enhance our service quality, customer care and website experience

We do not sell or lease personal information to third parties. Disclosure is made only where necessary to fulfil services (e.g. florists, crematoria, transport providers) or where legally required.

Data Security

We employ appropriate technical and organisational safeguards to prevent unauthorised access, loss or misuse of personal data. However, no system can guarantee absolute security.

Cookies and Tracking

We use cookies to:

• Enable essential website functionality

• Gather analytics to understand user behaviour and improve performance

You may disable cookies via your browser settings. Please note this may affect some site functionality.

Your Rights

Under applicable data protection legislation, you have the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request erasure or restriction of processing

• Withdraw your consent to marketing communications

• Object to the lawful processing of your data

To exercise any of these rights, or to lodge a complaint, please contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Taylor Sullivan Funeral Directors
6 Gardeners’ Street, Dunfermline, Fife KY12 0RN
01383 621 588
care@taylorsullivanfuneraldirectors.co.uk